Be defamatory of any person; Most of the time we do not maintain any personal data once the application/service process is over. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. Will never be used for any marketing purpose by the third party. If you wish to complain about information and materials uploaded by other users please contact us. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. 11. You must not establish a link to our site in any website that is not owned by you. Cookies typically enable websites to work, or work more efficiently. This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. Address: Google Analytics help TLScontact to understand how visitors engage with their sites or apps. 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) All requests are free of charge. Request feedback to improve the quality of our services; We review our retention periods for personal data on a regular basis. Ensure the security of TLScontacts employees, visitors, customers and premises; TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. 3. Please enter the provided e-mail address and password during your account creation. Cookie settings in Internet Explorer 1.1. Our site is directed to people residing in Nigeria. We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. Find out all mandatory steps to apply for a UKVI visa. Complete your application form User-generated content is not approved by us TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. 4. All e-mails from the system will be sent to this address. We are not responsible for viruses and you must not introduce them For the purpose of harming or attempting to harm minors in any way; Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. I will be able to opt-out of these communications at any time. Rectify the right to inaccurate data rectified. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE Your personal data (i.e. Keeping you in control Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year Prohibited uses This step is mandatory in order to be able to register to your account. 11. In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. called 3D Secure v2 (3DS v2) that will comply with the new regulation. 1.2. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. Our site is only for users in Nigeria 13. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Passport Collection Orders Complete your application form If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Assist you in your application/service; This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. If you already have an account, please login here. Our Visa Application Centre is open for new appointments. A Contribution must: By any other means of payment accepted by TLScontact after these Terms of Service have come into force. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: The standards apply to each part of any Contribution as well as to its whole. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. In case of material changes we will inform you by any appropriate means. Carry out further verification procedures in relation to your application/service; 2. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Be likely to deceive any person; 23. Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. You might have some questions as you go through the visa process. You will be able to unsubscribe at any time. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Which cookies does TLScontact use? Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 10. We work with third-party product providers to provide you the best customer experience. It is not intended to amount to advice on which you should rely. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: This step is mandatory in order to be able to register to your account. Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. Any indirect or consequential loss or damage. The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Which countrys laws apply to any disputes? Send you communications and notifications concerning the status of your chosen service. Please check with the third party if they received a notification about the passport being ready for collection. 1.4. This list may vary depending on a Clients requirements and the services you request from us. Cancellation rights Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. 1.6. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. Any equipment or network on which our site is stored; 2.3. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: Personal details: name, email address and reference number; For more information, click here. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). Too busy to come to our centre during standard opening hours? The Customer is advised that: Cancellation or suspension of your registration does not affect any statutory rights. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Don't hesitate to visit our Help page or to consult our help sections below. 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. We collect in particular the following categories of personal data: Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. 18. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; You can contact us on the following number: +23417002040. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre You may not use our site: TLScontact companies Introduction Strictly Necessary Cookies HOW DO WE COLLECT YOUR PERSONAL DATA? For more information, click here. Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. All rights reserved. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; For example, Google Analytics is used to identify your visit to the site. You can withdraw this consent at any time by contacting us on-line where applicable. The content on our site is provided for general information only. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. Our site is made available free of charge. By breaching this provision, you would commit an offence under your country of application applicable law. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. We are not responsible for events outside our control. This information and these materials have not been verified or approved by us. These Terms of Service may be consulted on the Website at any time. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. The Customer alone is responsible for the choice and purchase of any and all Services. Cookie settings in Firefox OVERSEAS TRANSFER OF YOUR PERSONAL DATA Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Uploading content to our site Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. The store will not work correctly in the case when cookies are disabled. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. Please choose the Visa Application Centre where you would like to submit your application. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. If you need to travel urgently, please contact UKVI for assistance. 12. Part of this is making sure you understand your rights, which are as follows: Links to other sites In case you decide to turn off cookies we have these helpful links below for you. Cookies Policy. This should be the same Visa Application Centre as your appointment. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . created (including at the Customers request) for the purposes of providing or supplying the Services. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. We amend these terms from time to time. These rights may be exercised in accordance with the conditions and procedures set out on the Website. Changes to this Cookies Policy Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. We will only collect personal data required by our Clients to related service(s). Do not visit the Visa Application Centre until you have received this email. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . We will never sell your personal data or use it in any way without your direct knowledge. You must not disclose it to any third party. We do not guarantee that our site will be secure or free from bugs or viruses. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. HOW IS YOUR PERSONAL DATA USED? Third parties for legal reasons Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. Prepare your supporting documents 7. This can be found on your appointment booking confirmation. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session 12. OVERSEAS TRANSFER OF YOUR PERSONAL DATA 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. By credit/debit card; 16. service not directly linked to the application), and process your payments; Please do not attend our centre until you have been invited to do so. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. Any equipment or network or software owned or used by any third party. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. In all cases, TLScontact will provide you with a substantive . You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. Be genuinely held (where it states opinions). Will be kept secure and confidential; Please do not attend our centre until you have been invited to do so. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; ; Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. A valid e-mail address. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. By using our website, you are consenting to our use of cookies. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. The type and categories of personal data that we collect is dependent on what service you are applying for. 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. 3.1 Price of the Service fee of TLScontact Book an appointment for you to one of our TLScontact application centre; You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Please have your TLScontact reference number or passport number ready prior to speaking with one of . Enable you to track the progress of your application/service; 20. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; Why does TLScontact use cookies? You also agree: We will never sell your personal data or use it in any way without your direct knowledge. To process your personal data lawfully we need to rely on one or more valid legal grounds. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. Scope of the Service Be sure to complete the form in black ink and in capital letters. Please choose your browser and click on the respective link. 9. We suggest you read the privacy notice of any website before providing any personal data. Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. USE OF COOKIES We will only disclose personal data that is necessary to deliver the service. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.