Dermatologist tested & recommended. High Bidder: #6884. STOP sending me BIlls. The manufacturer includes a color match option to tailor its make-up kits for various skin tones. Canceling the Luminess Cosmetics manually If you want to discontinue Luminess Cosmetic services, there are several ways to do it. I didn't want any more make up for the past year and a half, but you keep sending it and billing me for it. Luminess has stolen over $500 from my account at $59 per month since I canceled EVERYTHING. Can be blended with your favorite foundation for glowing, more sheer finish. Consumers educating consumers. I will return the unit and makeup unused, which is all of it. Copyrights 2003-2023 All Rights Reserved. Integrity and transparency issues when it comes to time frames and billing. I don't know when the wife called you, but I wrote to you on March 5th 2022. You can also drag and drop the file into the provided field. I contacted support only to be emailed the same videos. Everything was just the way it was required but I received no credit from the company! The plaintiff allegedly received at least six texts and responded to each with the word Stop to cancel future texts, per the messages instructions. Two brands worth considering besides the Luminess Air system include Sephora Perfection Mist Airbrush foundations and the Temptu Perfect Canvas airbrush line. Help desk supervisor Luminess Air sells airbrushing systems with a rainbow of makeup shades and styles to help you achieve your most flawless look yet. LUMINESS understands the importance of versatility. These people are true scams. Is Luminess Air a scam? She says I owe some $265 to the company. OMG, to see those before and after shots, man, sign me up! And if you return the product you have to pay them 9.95 for a return labelor pay at the FedEx, ups or mail. The brand has an imposing line of sports nutrition products. I was upset but I said what the hell I really want to try the product so I proceeded with the order, big mistake. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I ordered a trial for $39. one day i was walking around the mall and saw a makeup artist using it on a girl that had similar skin to mine. Show more Show more It's cable. For faster service, you can Chat Live with Customer Service Specialists or visit the FAQ section to see answers to the most commonly asked questions. Note: Results may vary about any product effectiveness. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. * Free shipping is applicable to Contiguous US orders only. Please refund my money and an address where to return the product. Las Vegas, NV, Verified Reviewer. Women over 40have different needs when it comes to makeup. If you are only going to be doing your foundation with the airbrush, then the basic should be fine, but, if you will be doing your entire face including (eye shadow, brows and lashes) Then the various speeds of the Pro System is a must!Please remember, practice makes perfect..Don't expect to pick up the airbrush for the first time and get the same results as the skilled professional on the infomercial..For me, this is by far the best make up I have ever used and I will never use anything else..I highly recommend this makeup to anyone who is willing to take the time to learn to use the product correctly You can view all their prices on their website (I could not determine whether to order online or to call and order), and when I finally called to place my order I was told at least a few times what I would be paying. It is known for developing and releasing the most cutting-edge products. Hi, You can do a chargeback with your credit or debit card. Im not going to send back anything and desire no more inconvenience. No wonder why they primarily advertise at night, while people are going to bed, and late at night when most people are shutting down for the day. The company left an official comment to this complaint. The unit sits in my closet and I tried to find out how to return it many times. Thank you, Worn with or without makeup, LOVE reveals naturally healthy and radiant-looking skin with a formula that hydrates while adding subtle illumination, warmth and glow to the skin. Finish with a light pass on your nose and cupid's bow. DONATE NOW! Please refund my money and an address where to return the product. But I did not do everything that they were offering to understand what the machine was. At first, I did not like it and yes the terms were a bit deceiving. I love my Luminess air! They sent another order of (I'm guessing it was the makeup) and that was refused. Even went so far as to clean the unit and tried again. Skin Brighteners aid in reducing post-inflammatory hyperpigmentation revealing even skin tone. Noncomedogenic. Brandy M., There are now 6 code, 9 deal, and 1 free shipping discount. This is the best way to manage and repair your business reputation. I now have a useless stylus that will not spray my makeup. SHOP NOW What it is: Worn with or without makeup, LOVE reveals naturally healthy and radiant-looking skin with a formula that hydrates while adding subtle illumination, warmth and glow to the skin. All for class action suit because they misled ppl. Current Bid: $2.46. All this for $39.95 with a coupon code (SAVE50) that brought it to $19.95. New to ClassAction.org? I have received no respond from this company. Glycerin, Butylene Glycol, Tocopheryl Acetate, Potassium Olivoyl PCA, Iron Oxides, and Stearic Acid. >> i love it, it's gone! if you cannot afford it, you should not order it. 11 Makeup Tips for Women Over 40 to Look Fantastic, Customer reviews indicate the product works as described for applying makeup, Lots of makeup types and shades to choose from, Long-lasting coverage when used correctly, Can be more subtle than traditional makeup, Makeup containers are small, expensive compared to competitors, It takes time to perfect the application technique, Rent To Try pricing system tricks many people, Two Airbrush Foundations in your skin tone, Skin Brightening Airbrush Love highlighter, Easy way to enhance your makeup game, regardless of current skill level, Customer service is helpful with makeup questions, System pricing is deceptive with the trial offer and makeup auto-ship program, Difficult to qualify for refunds, must pay to ship products back to the company, Company may be deleting negative reviews from its social media platforms, Available color tones dont work with all skin types. strict standards for business conduct. Ok I have order this system 3 times now the 1st one on may9th 2022 never received it so yes I cancelled so now on may 25th 2022 I reopened the site and ordered the free trial for 30 days I still haven't received that one Ethier they sent it through DHL.com Again and they keep your package for 30 days its their law anyways so I tried cancelling that order company did not make it clear that they would be signing me up and charging me every month $60 for their garbage makeup. We do not verify or endorse any claims made in these reviews. After dozens of attempts at reassembling my air pen, I could never make it work again. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. To initiate a return, you must contact the Customer Care department at (888) 793-7474 for a return authorization number. At publication, Luminess Air ran a promotion for a $19.95 trial and three payments of $39.99, plus processing, for a savings of 60%. Refund last charge. A proposed class action has been filed against Luminess Direct, LLC over the airbrush company's alleged violations of the Telephone Consumer Protection Act (TCPA). Here's how: Holding onto the product after the trial . Trust methe negative reviews and complaints are 100 percent legitimate! LUMINESS CONTURE TONING SYSTEM CLINICALLY SHOWN TO DELIVER YOUNGER LOOKING SKIN A safe, painless and non-invasive way to quickly and easily improve the appearance of aging skin. If your face gets wet, you will either have to wash your face and start over or just leave it off. The account still remained open and still showed auto-delivery set up. It does not make you look younger but it does hide mild blemishes. I contacted customer service about charges that I was seeing on my credit card from them and was told that I was charged for the system and the auto shipment, but it was double the price of what I was given when ordering, not worth the money at all! Manchester NH, Verified Reviewer. I looked in the mirror and I couldn't believe that it covered my acne better then my thick and cakey foundation. I called the company and was told it was a free sample and there was no chargeNot so. And we still have it available to return but I can't contact anybody to return the machine because they say my account has been closed yet I'm still responsible for the balance of a product that we don't even want and we're just stuck with. Your order will also need to ensure that the product makes it to the companys processing facility within the 30-day trial period or ten business days, whichever is later. 30 day trial! However, high prices and an unclear "rent to try" program might be a reason to stay away. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. But, it has the very same issues. I just wanted express my opinion about luminess air! Bottom Line: No, I would not recommend this to a friend, By POS PURCHASE LUMINESS AIR*PRO UPG888-793-747. They wouldnt hide behind their the customer didnt read the fine print claims. Luminess Air Icon Airbrush System Luminess Air $60 $68 11% OFF Luminess air the art of beauty Icon Pro 5 speed airbrush system Luminess Air $80 $120 33% OFF Free shipping New Luminess 040 airbrush foundation Luminess Air $18 $24 25% OFF Luminess air silk icon airbrush system Luminess Air $57 $65 12% OFF Luminess Air, Airbrush Cosmetics System I've already spent 3X what it's worth. And let me be honest. Wondering if a report is missing? Luminess Air Everyday Airbrush System with Makeup Starter Kit, Fair Visit the LUMINESS Store 3.8 out of 5 stars73 ratings $117.29$117.29($117.29$117.29/ Count) FREE Returns Return this item for free Free returns are available for the shipping address you chose. I have attempted to call but get put on hold or in a sales pitch recording loop. You can even add it to any airbrush product to make it more sheer and hydrating. ~ Nancy. Use a little or a little more - all you need is LOVE. Please read the full product reviews disclaimer, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4976416/, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6081440/. I bought my Luminess last year online and was over-charged, in one day they charged me twice, not once but twice, and when I called to cancel my membership, I was charged one more time. New cases and investigations, settlement deadlines, and news straight to your inbox. they can't make you return by "fed ex only"! Merchandise that arrives up to seven days later will be subject to a 25% restocking fee, and anything after 14 days will be refused and returned to you at your expense. Reply from Luminess Air 11 hours ago Your feedback means the world to us and to our entire team! ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. They must have recv'd it back by now but have not refunded my $$$! May Look Flaky on Dry Skin: When applied on well-hydrated skin, airbrushed makeup has a smooth finish. center. I was told that I could do so in May due to the type of subscription I had with this company. Buy at your own risk! Guess what that does? Our email subscribers get early access to new launches. There is a penalty of a restocking fee and if there is a cost to ship it back, I will find out shortly when I get to the post office. Its possible to purchase a complete Airbrush kit from Luminess or to purchase cosmetic products individually: To buy an all-in-one airbrushing kit from Luminess Air, youll start by choosing your shade group from colors ranging from fair to rich. Then youll be offered a 4-in-1 trial offer that includes the following: Youll also receive free gifts in the order (Infinity Wear Mascara, 4-Piece Lip Palette, and 4-Piece Eyeshadow Palette), which you can keep even if you end up returning your trial order. Luminess Air is an airbrush make-up kit manufactured by Luminess Direct LLC that allows users to feel confident with their make-up along with reduced discomforts associated with traditional cosmetics. Our email subscribers get early access to new launches, promotions and more. I ordered the airbrush for my wife and it's been nothing but a money pit ever since. All ingredients are listed for each component of the cosmetics included in the product. At no time, was "it emphasized" the real cost, etc. 0 bids. All business will get complaints. By Stafford,Texas Nationwide, Luminess Air They advertised their product for $19.95. (my advise always have a note pad by your phone to take notes if you are ordering something.) After requesting my auto delivery be canceled (this can only be done by phone and not online) the company made unauthorized charges to my account. STOP sending me BIlls. Why two? Is this your company? I keep trying to get PayPal to resolve thisWith NO responses. I want to return these items, and if I have a refund, please return it to me. Shop TEMPTU. Photoshop; University; Student; Fuzzy; Abraham No need to worry about Auto-Delivery. Nancy Jo Wilmink. You may need to put this damn thing in your will. Airbrush makeup kit cordless-beauty for you. I ordered the luminess air system on [protected] and still have not received it. ($148.54 + $148.54 + $72.63 + $29.95). I highly recommend this to anyone that has skin issues or is just plain sick of heavy coverage.. How much does luminess pay for the positive review? Share your photos and videos with others to prove the truth of your words. I called back this morning to cancel my order and again have been put on hold for over 15 minutes (cell phone)! Read our Newswire Disclaimer, A proposed class action has been filed against Luminess Direct, LLC over the airbrush companys alleged violations of the Telephone Consumer Protection Act (TCPA). Even though I cleaned it exactly as the instructions and videos say. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Then when they cancel they don't stop. Why Ripoff Report will not release author information! I ordered the product via phone. However, I can't use those due to fear of damaging the air-brush instrument. This is no way to treat customers. Desired outcome: These start at $195 for a basic system and go up to $395 for the Deluxe Airbrush Kit, which includes eyeshadows and dozens of foundation shades. 3 E Evergreen Road #1193, New City, NY 10956 I purchased this machine for my mother years ago completely forgot about it just found out that I have a $300 balance for it on my credit report. Find out here. I have since gone back and re-read the terms and it does say, buried way down in there, that canceling the makeup auto-delivery changes the cost of the machine. Air Brush system and auto delivery cancelation, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Katie treloar I liked the machine when I got it in December, almost a month after ordering it. I want to return these items, and a refund if I have one coming. The Temptu system is a closer comparison to Luminess. $16.40 shipping. maecenas volutpat blandit aliquam etiam erat. Be careful if you purchase products with lots of strings attached. I would like a response asap as I want to continue to use this makeup. It almost seemed a little backwards. Hiding negative complaints is only a Band-Aid. Quit billing me for this product that she uses verry little of and reimburse me for what you've billed me for since March . How many requests does it take to cancel? Will not answer phones Texas, LUMINESS AIR LLC SAID 19.95 AND NOW I RECEIVED MY PRODUCT AND WANT 49.99 Pueblo Colorado, Luminess Air I'm being charged for their mistake. What it is: Worn with or without makeup, LOVE reveals naturally healthy and radiant-looking skin with a formula that hydrates while adding subtle illumination, warmth and glow to the skin. I canceled any and all later commitments. Use as desired to add subtle illumination, warmth and glow to the skin. Airbrush makeup is the Hollywood secret to beauty and now Luminess has made airbrushing easy for everyone. We are disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials.". Our articles are resourced from reputable online pages, with research drawn from academic institutions and peer-reviewed studies. But there are better ways to start airbrushing your makeup at home, and we suggest you try one of these brands instead unless you already know that you love Luminess cosmetic products and arent afraid to commit to them financially. Conair Copper Pro Air Thermal Medium Round Hair Brush Conair 57 $15.99 When purchased online Conair Copper Pro Air Thermal Small Round Hair Brush Conair 65 $13.99 When purchased online e.l.f. Stearic acid, A saturated fat used to help cosmetics give a waxy consistency[2] once applied to the skin. Honestly, this airbrush is worth every cent I paid for it. I stopped listening because I realized I'm screwed. LUMINESSAIRi ORDERED THE MAKEUP SYSTEM,by phone so I could makesure I was not on a monthly auto delivery . Enrolling is easy and available on hundreds of eligible products. No medical claims are implied in this content, and the information herein is not intended be used for self-diagnosis or self-treatment of any condition. Dominique M., Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Any use of this site constitutes your agreement to the Terms of Use and Privacy Policy mentioned here. I think we should file a class action against this company for false advertisement and bank fraud. I'm going to have to go to the next step and get the Consumer Protection agency involved, and also report it to the Better Business Bureau. The easiest and quickest way to transform the look of your skin through the power of air. If you are still not able to upload your proof of purchase, please contact us for further assistance (take a moment to look over the sample bill below). Received email confirmation of cancelation following 2nd phone call. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Please refund me for all charges except the original kit which I did order. I am livid. I can verify this because I made a copy of the letter when I sent it., but it made no difference, as you kept on billing my credit card. Poor customer service. The company considers this a rent to try fee, and it doesnt factor it towards the overall purchase price. Seems to me it cant be good for the fine mist of airbrush makeup to be breathed into the lungs with prolonged use. Alternatively, the system is also available from Amazon. An airbrush tool is a novel option that was only available to professional make-up artists and Luminess Air allows people to have access to these tools. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Know how much that is? Nevertheless, each of her requests was ignored, according to the complaint, and she supposedly continued to receive the unwanted texts on a regular basis.. In most cases, you can sign up for a VIP auto-ship program to save 15% off the purchase price and receive automatic deliveries every 30, 60, or 90 days, depending on your preference. All Luminess Airbrush system purchases will automatically enroll you in an auto-delivery program where you will receive cosmetic refills consistently. I agree that we, as customers, need to be responsible for reading terms. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. And here I thought I was doing the right thing in paying up for my mistake. They have charged my card again! The product can be registered for safety reasons. Although after my first try my skin did look much better using an airbrush, my issue is with the air pen and difficulty of cleaning. Overall, airbrushed makeup can create a magazine-cover-worthy look using less product (and often less time) than traditional application methods. Polaris TBD. These people are crooks. Extremely poor customer service Given one star because there is nothing lower They lie and take your money for a product never received I never received the product and was promised a full refund of $250.00 by several associates of the company only to be lied to. $248.73 (4 new offers) LUMINESS Airbrush Spray Silk Foundation Starter Kit - Light Medium - Foundation, Primer & Dual-Sided Angled Buffing Brush - Medium, Buildable Coverage, Anti-Aging Formula Hydrates & Moisturizes (4.3)3 $8835 $5.54 delivery Jan 16 - 26 Or fastest delivery Jan 6 - 12 Latest from brand I purchased the system back in January of 2022 and NEVER received the product.