He angrily pulled out of the first hotel and pulled over on the side of the road to make a call. Andrew. Thank you! You can view it here Terms and Conditions. The driver waited for us when we arrived and had a sign with my name on it, so there was no confusion. Speedy Shuttle through Expedia 1 year ago Save We will be in Cancun if 18 days and have booked through Expedia, has anyone recently used Speedy Shuttle to and from the airport? You can also call the driver direct should you have their number. Bringing excessive or oversized luggage may result in an inability to provide service or additional cost by having to order an addition vehicle. All animals excluding service animals must be kenneled to board the vehicle. Do yourself a favor and do NOT purchase the shared 'Speedy Shuttle'' offered by Mexico Travel. If you reserved Meet and Greet service, the driver will normally meet you in baggage claim. SuperShuttle shared ride will be making multiple stops on the way to your destination. First off they made us wait about 3O minutes in the heat for our shuttle then when it arrived we waited another 30 minutes for flights to arrive. Driver then angrily got out of the vehicle and left, returning a few minutes later. Both drivers were friendly and professional. We do not work with anyone else we have our own team to answer questions from 6 AM to 10 PM and we also have our WhatsApp business from 6 AM to 11 PM and we do not depend on travel agency we always answer our phone, and we have our live chat in person answering concerns and questions we have a voice mail after working hours from 6 AM to 10 PM. We waited 30 minutes for a driver and then to LEVEL Los Angeles Downtown - South Olive. Number of stops will also vary upon time of day, time of year, and the number of passengers going to or from your area. Dear Jenny, Thank you for your review and for using our company. When I did a google to the hotel it stated 38 minutes from the airport for one route and the other route warned that there were closures and construction and about 1.25 hours. Like I said we don't nothing to do with Expedia all customers we have is directly from our website. In certain markets an inclusive gratuity is added automatically and displayed as a separate charge item on the checkout page. Best Regards If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are looking forward to greeting you again on your next trip. Instead, we offer 24-7 online booking options. My staff team the always send emails for a schedule pick-up time arrival instruction we communicate by email and text messages WhatsApp. Our friends left the airport in their shuttle about 10 minutes after us and arrived almost an hour sooner. Sign in. Should a passenger decide to customize the tip percentage, they can do so by editing the tip prior to booking the reservation. Just pay for a taxi or a car service. Hi Jorge, unfortunately you never make a reservation with us, we make a investigation about the transfer you saying, are companies never do that we think that you book through Expedia and we don't work with Expedia. Moon Palace Golf Club and La Isla Shopping Mall are some of the places you won't want to miss. Vehicle capacity varies by service provided and location and are clearly described by vehicle type at the time you make your reservation. When I called to confirm they told me they went to my hotel on the 15th and I wasn't there. I used Cancun Airport Transportation from and to the airport. Best Regards The reviews I seen were from 2017, just wanted see how they are as far timing. Hi Reyes, you never book with us, our company never do that, all the review you see with us is from other company not us, the bad reviews is not from our company is for the other company like, we don't have nothing do with them, these company the work with Expedia,Mexico travel solution, Aventour, Express Shuttle wherever the name the call, the using our company name to attract customers like you. I booked directly with Speedy the day before and they assured me that they would be able to facilitate round trip shuttle for my stay in Mexico. Driver and shuttle were there on time once we arrived, however they should have done a little more planning. Next time make sure to check your email before you post your review. Terra Shuttle Serving Cancn International Airport (CUN) Book a ride Choose a ride option below. This company is very irresponsible they arrive late with no reason. Transportation arrives on time to get you to the airport on time. I did attempt to give proper directions twice and was denied. They offer private transfers, great prices (cheaper I've found) AND their prices are per van, not per vehicle. Best Regards 2023 Expedia, Inc., an Expedia Group company. Best Regards The driver took the long route. You will do better paying for a Taxi. Airport Rides Advanced reservations to and from the airport for stress-free travel. We will use them again, without question. Rides from anywhere, to anywhere. We are happy to read that we have been successful in providing good service. I have added the texts as proof. As a rule of thumb, luggage is oversized if it exceeds 50 pounds, the total dimension for your checked bag exceeds 80 inches when adding length, width, and height, or if youll be carrying a surfboard, pet crate, skis or other large items, please click here to learn more about whats permitted and related fees Terms and Conditions. It took us one hour and 30+ minutes to get to our hotel due to poor planning and route choice. The Cheapest Cancun Airport Shuttle, Book your Cancun Shuttle Now! First you never book with us, our services everything is private we never offer a share ride with other customers. Whether in a town car, limousine, or van/SUV, there are options to explore. No biggie, we stopped at the Pemex just south of the airport. Best Regards At SuperShuttle Express of Cancun, we offer a number of flexible transportation options so you can ride your way. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. After the airport shuttle drives you to your accommodation and you settle in, take in the many things to see and do in Cancun. Selena! You will need to call the individual market for further details and availability. Dear Annie. After the airport shuttle drives you to your accommodation and you settle in, take in the many things to see and do in Cancun. Our team will be very happy to receive your kind words. And now I can't get my money back for the shuttle service I didn't use because of the ridiculous pick up times. For more information on riding at your own risk, click here. I again attempted to give him the directions which he declined. They offer private transfers, great prices (cheaper I've found) AND their prices are per van, not per vehicle. The Cheapest Cancun Airport Shuttle, Book your Cancun Shuttle Now! Review of Cancun Airport Transportation But for the return trip, after multiple calls they set a pickup time at my hotel for 4 am, but my flight wasn't until 11:45 a.m. After deciding to cancel because I wasn't waking up in the middle of the night, only to get to the Cancun airport six hours before my flight, I couldn't reach anyone. She was more concerned about where I bought my excursions and with whom than my shuttle. Save an average of 15% on thousands of hotels when you're signed in. Cancun Roundtrip Shuttle Transportation 68 from 1,695.90 per adult LIKELY TO SELL OUT* Cancun Airport Hotel Private Transfer by Minivan 155 Bus Tours from 3,052.61 per group (up to 4) Private Roundtrip Transportation from Cancun Airport to Cancun Hotel Zone 1,675 Recommended from 5,257.28 per group (up to 7) 2022 BEST SELLER They offer private transfers, great prices (cheaper I've found) AND their prices are per van, not per vehicle. Sorry to hear you bad EXPERIENCES but is not Us. Yes. They were in constant communication and answered all the questions I had right away via email and phone. Welcome to Speedy Shuttle Cancun, the premiere tourism transportation company in Cancun, Mexico! We are looking forward to greeting you again on your next trip, Speedy Shuttle Cancun always happy to great you again. Answer 1 of 30: Has anyone ever used Speedy Shuttle through Expedia for their round trip transportation? When I told them my voucher said 18th they told me they couldn't do anything because they couldn't see it. Sign in. Our team will be very happy to receive your kind words. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I want to be very clear that we do not work with Expedia or with any travel agency. Book now Hourly Available when and where you need us, for as long as you need us. 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For a hassle-free getaway, check out our Kid Friendly Vacation Packages in Cancun. We understand your travel plans may change, so we offer a very simple cancellation policy. Report inappropriate content 1-10 of 29 replies Sorted by 1 2 3 HolaGata Calgary, Canada Thank you for sharing your experience with us and for using our company. Do yourself a favor and do NOT purchase the shared 'Speedy Shuttle'' offered by Mexico Travel. In your next trip make sure you are in the right company. Dear Customer Alisha. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews. You never made a reservation with us, we don't work with Expedia, you made the wrong company. Speedy Shuttle through Expedia 1 year ago Save We will be in Cancun if 18 days and have booked through Expedia, has anyone recently used Speedy Shuttle to and from the airport? Dear Amy, unfortunately we don't have nothing to do with Mexico travel solution or any travel agency my understanding you book through Expedia travel agency because they are cheap correct. At SuperShuttle Express, we make your safety our top priority. I haven't used Speedy Shuttle through Expedia. The amount of tip provided to the driver is generally at the discretion of the passenger. Welcome to Speedy Shuttle Cancun, the premiere tourism transportation company in Cancun, Mexico! Unfortunately Expedia the use 3rd party company by the name Mexico travel Solution, to be honest you never contact us for anything because is not our company. Drivers were safe and professional. Please take down the review you write! Take the family on a trip to Cancun and make memories together thatll last longer than any souvenir. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Book now Hourly Available when and where you need us, for as long as you need us. However, the driver said he had been waiting nearby for about an hour, so they are not organized and coming back was worst they never showed up and the company said the driver was late 15 minutes but never arrived. Take a taxi-unable to reach anyone and ridiculous pick up times. If for any reason you have not heard back regarding your inquiry, please contact Customer Care using the information on our Contact page. When we booked speedy shuttle it showed a 40 minutes . Expedia, Inc. is not responsible for content on external Web sites. The reviews I seen were from 2017, just wanted see how they are as far timing. Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 AM - 11:59 PM Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from $36.00 per adult Check availability View full product details trypot925 Milwaukee, Wisconsin 3 4 Expedia speed shuttle. I spent over an hour on hold, tried texting, tried Whats App, and was unable to reach anyone. Create a free account Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Stephanie! In most markets, direct billing is not available. Available for large pre-booked groups. 99% of travellers recommend this experience. Stephanie! Thank you and God Bless you! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Our pick up from the airport was on time and very quick, we had no problem finding our ride. Second, we are always sent an email each customer when the book directly with our main website and arrival instructions schedule pick-up time by speedy@speedyshuttlecancun.net 3rd we never keep you for 2 hours waiting at the airport if our drivers they are busy we send you with taxi and pay with no extra charge. I had a great experience . Book now Around Town Upfront pricing, always. We are looking forward to greeting you again on your next trip. We do not provide child safety seats and likely will not be able to provide service without one. Shuttle in Mexico: Expedia Speedy Shuttle - See 12 traveler reviews, 2 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. This is the version of our website addressed to speakers of English in India. Thank you for sharing your experience with us and for using our company. We are looking forward to greeting you again on your next trip, Speedy Shuttle Cancun and American Transfers always happy to greet you again. Take the family on a trip to Cancun and make memories together thatll last longer than any souvenir. Sign up, its free Thank you! Speedy Shuttle Cancun Pick from hotels that come with amenities thatll keep the little ones entertained for hours on end, like pools, water parks and games rooms. Sign up, its free The vehicle type used in SuperShuttle express is not guaranteed and could be a van, minivan, taxi, car, sedan, or SUV. Best Regards Be prepared to include as much information as possible including your confirmation number to have your concern resolved quickly. Children under the age of 16 years old must be accompanied by an adult. Thank you! I always use USA Transfers because they work great for me. It is the transfer option that I have when booking a package through Expedia. (1 800 BLUE VAN (258-3826)). Speedy-American, Manager at Speedy Shuttle Cancun, responded to this review Responded November 19, 2022 Hi Jorge, unfortunately you never make a reservation with us, we make a investigation about the transfer you saying, are companies never do that we think that you book through Expedia and we don't work with Expedia. I am sad to hear your experiences, but it is not our company..Thank you and I hope you write to the Expedia company ohh Mexico travel solution. I know they can't control traffic/construction but in this case they could have planned for it. Airport Rides Advanced reservations to and from the airport for stress-free travel. Advanced reservations to and from the airport for stress-free travel. It is the transfer option that I have when booking a package through Expedia. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Everything went like clockwork. We are happy that you felt comfortable during your trip. 93% of travelers recommend this experience. We did arrive to our proper hotel and left him with a very generous tip for his troubles. Sign in. We have our website to receive reservations from our clients. Terra Shuttle Serving Cancn International Airport (CUN) Book a ride Choose a ride option below. Best Regards This mistake was neither the drivers or are fault but an error on the companies side. In your next trip make sure you are in the right company. SuperShuttle Express is a direct ride to/from the airport. They pick you up 6 hours before your flight leaves. Best Regards Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. The ride was good and when we arrive at the hotel, the driver immediately tells us about the tip and we tipped him $30 which his facial expression was not pleased by. Since rides are grouped geographically, stops are likely to be in quick succession due to higher density. It is the transfer option that I have when booking a package through Expedia. While some accommodations offer their own airport pick-up, this search allows you to explore private hotel shuttle options that are available. Review of Cancun Airport Transportation read more, When we booked speedy shuttle it showed a 40 minutes . Was so tired and disappointed. I booked excursions the rest of my days there and she sends me a text if in not there by noon that even though I paid a round trip I would not get my shuttle and I would have to take a cab. Other things to see include Cancun Mall, Benito Juarez Municipal Building, and Plaza Las Americas. Best Regards We are looking forward to greeting you again on your next trip, Speedy Shuttle Cancun always happy to great you again. Thank you for sharing your experience with us and for using our company. Save an average of 15% on thousands of hotels when you're signed in. Moon Palace Golf Club and La Isla Shopping Mall are some of the places you won't want to miss. You can search with Expedia to find ground transportation from your destination airport to your hotel. Unfortunately, SuperShuttle Express and ExecuCar do not accept any vouchers at this time. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We have our website to receive reservations from our clients. Please call our (998) 155 8180 Reservations Number. He didnt speak English so the couple sharing our shuttle attempted to translate. Shuttle in Mexico: Expedia Speedy Shuttle - See 12 traveler reviews, 2 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. SuperShuttle Express and ExecuCar are both direct service, meaning no additional stops will be made between the airport and your drop off or pick up location. Cancun Roundtrip Shuttle Transportation 68 from 1,695.90 per adult LIKELY TO SELL OUT* Cancun Airport Hotel Private Transfer by Minivan 155 Bus Tours from 3,052.61 per group (up to 4) Private Roundtrip Transportation from Cancun Airport to Cancun Hotel Zone 1,675 Recommended from 5,257.28 per group (up to 7) 2022 BEST SELLER The travel to my hotel was comfortable and My ride back to the airport was the same. Sign up, its free Cancun Airport-Hotel Shuttle Transportation, Private Roundtrip Transportation from Cancun Airport to Cancun Hotel Zone, Cancun Airport Hotel Private Transfer by Minivan, Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Luxury SUV from Cancun International Airport, Chichen Itza English Tour, Buffet Lunch, Cenote,Tequila tasting & Valladolid, Hip Hop Sessions Boat Party Cancun (Adults only), Private Isla Mujeres Catamaran Tour From Cancun with Open Bar, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Viator Exclusive Combo Tour: Tulum Ruins, Reef Snorkeling Plus Cenote and Caves, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included. It took us one hour and 30+ minutes to get to our hotel due to poor planning and route choice. Cancun Family Vacation Packages. I had a great experience . I haven't used Speedy Shuttle through Expedia. We are happy that you felt comfortable during your trip. Comfortable & Safe. Please visit Manage Trip. Easy to find at airport, I attempted to give her printed directions as recommended by our hotel so that we got to the right place as theres another property with similar name, she declined saying it wasnt needed. For areas that are more spread out, smaller vans and fewer stops are likely but will also be more spread out in time and distance. When we arrive they were 45 minutes late claiming that the issue was the traffic. I booked through Expedia and Speedy was fine for getting from the airport to my hotel. Browse some of our top deals on car rentals. Booking your Cancun airport shuttle services with Speedy Shuttle Cancun includes comprehensive 24/7 traveler support. This is the version of our website addressed to speakers of English in the United States. I read about speedy shuttle on Expedia and trip to book through them but it was very short notice. Speedy Shuttle Cancun! Worried about a delayed flight? To review our terms of service, click Terms and Conditions. If an item is lost or left behind while using our service, we recommend calling the service provider identified on your confirmation page. I always use USA Transfers because they work great for me. Dear customer you say you made a booking with Expedia we do not work with Expedia; we don't have nothing to do with them we are very independent company. Dear Customer. You can search with Expedia to find ground transportation from your destination airport to your hotel. Cancun Family Vacation Packages. Report inappropriate content 1-10 of 29 replies Sorted by 1 2 3 HolaGata Calgary, Canada I booked through Expedia and Speedy was fine for getting from the airport to my hotel. Review collected in partnership with this attraction. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. If for any reason you need to call us from outside of the U.S., we are not responsible for phone and SMS fees that may result. Use the wizard to get full results for transportation from the airport to your hotel. Sign in. Whether in a town car, limousine, or van/SUV, there are options to explore. Was told we had time to grab bottled waters and to return at meeting place which we did. Speedy Shuttle through Expedia 1 year ago Save We will be in Cancun if 18 days and have booked through Expedia, has anyone recently used Speedy Shuttle to and from the airport? I understand you have a bad experience with other companies but I'm sorry is not our company i ready mention that we never work with Expedia, Orbitz, Travelocity, booking or any travel agency nonetheless, we are an independent private company affiliated with American Transfers, please visit our website so you can see that we never lie to the people, we are honest we work hard to maintain a good reputation. In the case you cannot get in contact with the provider, you should submit a claim on our web site and click on the contact us button located at the bottom of the page. All rights reserved. Selena! Speedy-American, Manager at Speedy Shuttle Cancun, responded to this review Responded November 19, 2022 Hi Jorge, unfortunately you never make a reservation with us, we make a investigation about the transfer you saying, are companies never do that we think that you book through Expedia and we don't work with Expedia. In all cases the driver receives the tip amount. When you ride with us, we'll schedule your pickup time carefully so you can feel confident you'll reach your destination on time. Selena! We will use them again, without question. For needs outside of those listed, please contact customer care. The cost is $36.00 per person. When I did a google to the hotel it stated 38 minutes from the airport for one route and the other route warned that there were closures and construction and about 1.25 hours. To get a quote, visit our Fare Quote tool located on the top of our home page, on our mobile apps or call our Customer Care Center at 1 800BLUE VAN (258-3826). We are happy that you felt comfortable during your trip. They were on time ( even early) . Best Regards After the airport shuttle drives you to your accommodation and you settle in, take in the many things to see and do in Cancun. No complaints! Ask trypot925 about Cancun Airport Transportation, Ask jcharleso1 about Cancun Airport Transportation, Ask MzYoly about Cancun Airport Transportation, Ask Porcha10 about Cancun Airport Transportation, Round trip transportation to Puerto Morelos, Ask katiemR404QY about Cancun Airport Transportation, Ask Robin L about Cancun Airport Transportation. For a hassle-free getaway, check out our Kid Friendly Vacation Packages in Cancun. Regardless of whether you made your reservation online, via mobile app, or by dialing our 800 number, just give us 24 hours notice prior to your pickup time and we will give you a full refund. Customers are also welcomed to call our toll-free line using a landline phone while stateside. Sorry if you do not get the services you whiling too, but is not our company. You will waste a whole day in Mxico waiting for them. Thank you for sharing your experience with us and for using our company. Click Manage Trip to cancel a reservation. Upfront pricing, always. Dear Customer Ken. Hi Jorge, unfortunately you never make a reservation with us, we make a investigation about the transfer you saying, are companies never do that we think that you book through Expedia and we don't work with Expedia. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Upfront Pricing, Professional Drivers, Reliable Service, Terra Shuttle Serving Cancn International Airport (CUN). However, the driver said he had been waiting nearby for about an hour, so they are not organized and coming back was worst they never showed up and the company said the driver was late 15 minutes but never arrived. However, in certain situations and depending on frequency and volume of use it may be possible to provide a credit card to cover all expenses for a group. 96% of travellers recommend this experience. Was so tired and disappointed. Ask 623stephaniep about Shuttle in Mexico, Luxury SUV from Cancun International Airport. A wonderful experience overall. Booking your Cancun airport shuttle services with Speedy Shuttle Cancun includes comprehensive 24/7 traveler support. Our driver spoke very good English . Our team will be very happy to receive your kind words. We are happy that you felt comfortable during your trip. This all depends on the type of service you book. 94% of travellers recommend this experience. Whether in a town car, limousine, or van/SUV, there are options to explore. Save an average of 15% on thousands of hotels when you're signed in. So much for my money. more. Dear Jenny, Thank you for your review and for using our company. We are all about creating new, and exciting experiences for our customers. to AC Hotel by Marriott Orlando Downtown, SEA-Seattle - Tacoma Intl. Tripadvisor performs checks on reviews. Thank you! We have worked hard to maintain a fantastic reputation, and love forging positive, long-term relationships with our customers. Don't use this service in Cancun!!!! Detailed instructions on how to connect with your ride are included in your conformation along with a phone number from the service provider in that market. 92% of travellers recommend this experience. For a hassle-free getaway, check out our Kid Friendly Vacation Packages in Cancun. I always use USA Transfers because they work great for me. Save an average of 15% on thousands of hotels when you're signed in. Ways to Experience Cancun Airport Transportation, Private Tours, Archaeology Tours, Taxis & Shuttles, Private Tours, City Tours, Historical & Heritage Tours, Taxis & Shuttles, Cultural Tours, Cultural Tours, Scuba & Snorkeling, Archaeology Tours, Taxis & Shuttles. We had a little trouble locating them at the airport, but other reps were very friendly and tracked these guys down for us. We do not work with anyone else we have our own team to answer questions from 6 AM to 10 PM and we also have our WhatsApp business from 6 AM to 11 PM and we do not depend on travel agency we always answer our phone, and we have our live chat in person answering concerns and questions we have a voice mail after working hours from 6 AM to 10 PM. We are looking forward to greeting you again on your next trip, Speedy Shuttle Cancun always happy to great you again. I had to ask around and they didn't have my private van ready, yet it was a quick wait for about 10 minutes. Tripadvisor performs checks on reviews. Unfortunately, SuperShuttle Express and ExecuCar does not provide frequent flyer rewards. Create a free account Our team will be very happy to receive your kind words. Other things to see include Cancun Mall, Benito Juarez Municipal Building, and Plaza Las Americas.